Return Policy Page

Overview

At Winbid.online, your satisfaction is our priority. If you are not completely satisfied with your purchase, our return and refund process is designed to be straightforward and hassle-free.

1. Returns Eligibility

• Condition of Product: To qualify for a return, the product must be unused, in its original packaging, and in the same condition as received.

• Proof of Purchase: A valid proof of purchase is required with every return.

2. Timeframe for Returns

• Return Window: You may initiate a return within 14 days from the delivery date.

• Late Returns: If more than 14 days have passed since delivery, we regret that we cannot offer a refund or exchange.

3. Refund Process

• Inspection: Once the returned product is received, it will be inspected to ensure it meets the eligibility criteria.

• Refund Issuance: If approved, a refund will be processed to your original payment method within 7 business days.

4. Exchanges

• How to Exchange: If you prefer an exchange for a different item, please contact us at info@winbid.online.

• Exchange Process: Our customer support will guide you through the process and provide necessary instructions.

5. Shipping Costs

• Return Shipping: You are responsible for covering the shipping costs associated with returning the product.

• Non-refundable Costs: Please note that shipping costs are non-refundable.

6. Damaged or Defective Products

• Immediate Contact: If you receive a damaged or defective item, please contact us immediately at info@winbid.online.

• Return Label Provided: We will provide a return label and detailed instructions for returning the product.

• Refund/Exchange: After inspection, we will issue a refund or arrange an exchange accordingly.

7. Exceptions

• Non-returnable Items: Returns are not accepted for:

• Customized or personalized products

• Perishable goods

• Organic products

• Gift cards

8. Contact Us

• For any questions or concerns about our return and refund policy, please contact our customer support team at info@winbid.online.